Error Code 39: Sorry, We Can't Play the Video on Disney+

By Jake404

If you’re a Disney+ user and have encountered the “Error Code 39: Sorry, We Can’t Play the Video,” you’re in the right place. In this article, we’ll explore the causes of this common error and provide step-by-step solutions to resolve it.

Cause of the Error

This error usually occurs when the requested content on Disney+ is temporarily inaccessible. Possible causes include:

  1. Faulty or unsupported HDMI connection (HDCP): Ensure that the HDMI cable is properly connected and supported by the device.

  2. Accessing Disney+ from an unsupported device or unsupported setup: Make sure you’re using a compatible device and a recommended configuration for Disney+.

  3. Unstable Internet connection or Wi-Fi signal: Check the stability of your Internet connection and Wi-Fi signal.

  4. Unusually high number of simultaneous requests to access specific content: If there are too many simultaneous requests to access certain content on Disney+, you might encounter this error.

Troubleshooting Steps

To resolve the “Error Code 39” and similar situations, follow these steps:

  1. Unplug and reconnect both ends of the HDMI cable connected to the device: Ensure that the HDMI cable is securely connected to both the device and the TV.

  2. Try using another HDMI port on the TV: If possible, switch to a different HDMI port to which the device is connected.

  3. Try using another HDMI cable: There might be an issue with the current HDMI cable. Try replacing it with a new one.

  4. Launch the Disney+ app on a supported device or access DisneyPlus.com from a computer with a supported configuration: Use devices and configurations supported by Disney+ to avoid compatibility issues.

  5. Ensure the app/browser is updated to the latest version: Update the Disney+ app or your web browser to the latest available version.

  6. Check the Internet connection: Verify that your Internet connection is stable and fast for smooth playback.

  7. Restart the Disney+ app or refresh the website and try playing the video again after a few minutes: Sometimes, a simple app restart or webpage refresh can resolve the issue.

By following these steps, you should be able to resolve the “Error Code 39” on Disney+ and enjoy your content without interruptions. If the issue persists despite these attempts, we recommend reaching out to Disney+ support for further assistance and technical support.

comments powered by Disqus