If you’re a Disney+ user and have encountered the “Error Code 39: Sorry, We Can’t Play the Video,” you’re in the right place. In this article, we’ll explore the causes of this common error and provide step-by-step solutions to resolve it. Cause of the Error This error usually occurs when the requested content on Disney+ is temporarily inaccessible. Possible causes include: Faulty or unsupported HDMI connection (HDCP): Ensure that the HDMI cable is properly connected and supported by the device.